CRM Program Management
Scope
Designed and deployed the CRM Program including a Case Management System, Contact Management System, and Volunteer Lifecycle Management System within the Microsoft Dynamics CRM platform.
Key Achievements
- Managed the application upgrade from version 2013 to 2016.
- Implemented ClickDimensions, and integrating it with Microsoft Dynamics CRM for Online Marketing and Correspondence.
Client Impact
- Comprehensive CRM
- Delivered on Time
- Managed within Budget
